Delivery Policy

As a benefit to our customers, our shipping charges are calculated by the carrier selected at checkout.  We do not charge any additional handling charge. The result is that the customer is generally charged less than the actual shipping and handling cost to Kuhi Comfort, Inc.   

Delivery and Lead Time:
Since UPS and FEDEX do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:

Orders for items that are in stock usually ship within 24 hours, excluding weekends and holidays. 
Next Day & Express Shipping orders are given top priority. Express and Next Day orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, if an Express or Next Day order is placed before 10am PST, it will usually ship out that same day.

Tracking Your Packages
You may receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

Canceling an Order:
You may cancel an order at any time prior to processing at our center by calling 
1.888.729.5508. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our return policy for returns.

Risk of Loss:
All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments.

International Delivery:

With all international orders customs duties and import taxes are not included in the item price or shipping cost.  As applicable, these charges may be collected upon delivery and are the recipient's responsibility. Kuhi Comfort, Inc. is not responsible for packages delayed or returned by customs.